Industries
Freight and logistics first, because it is the one we can show working rather than describe.
One of these has been run end to end. The other three are the same shape of problem and are not claimed as more than that.
Freight and logistics
Status questions, rate enquiries, proofs of delivery, e-way bills. The work lives in portals with no API, the same questions arrive all week, and the jobs that cost money are the ones nobody is asked to do.
Wholesale and distribution
Order chasing, stock questions, and the same three answers to twenty buyers.
Professional services
Scheduling, document re-sends, and chasing what a client has not sent back.
Anything with a shared inbox
If the same question arrives all week and somebody answers it by hand, it is the same job whatever the trade.